Refund Policy

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This Refund Policy applies to Pro subscription purchases made on AutoChase at autochase.app, operated by AutoChase.

Important: All Pro subscription payments are processed by Paddle.com Market Ltd as the Merchant of Record. Paddle is the legal seller of record for your purchase. Refunds are issued through Paddle's systems and may be requested either via AutoChase support or directly through Paddle.

1. 14-Day Cooling-Off Period (UK Consumers)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your Pro subscription within 14 days of purchase ("cooling-off period") and receive a full refund, provided you have not made substantial use of the Service during that period.

By clicking "Start Free Trial" or "Upgrade to Pro" and immediately accessing Pro features, you expressly request that we begin providing the Service before the cooling-off period ends. If you have already made substantial use of Pro features, we may deduct a proportionate amount from the refund to reflect the value of the Service you received.

2. Free Trial Cancellations

If you cancel during a free trial period before it ends, you will not be charged and no refund is applicable (there was no charge). To cancel, visit the Billing section of your account settings.

3. Monthly Subscriptions

• You may cancel at any time from your account settings.
• Cancellation takes effect at the end of the current billing period; you retain Pro access until that date.
• No partial-period refunds are issued for monthly subscriptions after the 14-day cooling-off period, except at our sole discretion (e.g. in cases of service outage).

4. Annual Subscriptions

• Within the first 14 days: full refund available under the cooling-off right above.
• After 14 days but within 30 days: we will consider requests for a pro-rated refund for unused complete months, at our discretion.
• After 30 days: no refund is issued for annual subscriptions, except where required by law.

5. How to Request a Refund

You can request a refund in either of the following ways:

1. Via AutoChase support: Email hello@autochase.app with the subject line "Refund Request" and include your registered email address and the reason for your request. We will process eligible refunds through Paddle within 5 business days.
2. Directly via Paddle: As Paddle is the Merchant of Record, you may also contact Paddle's buyer support directly at paddle.com. Paddle can process refunds for purchases they have fulfilled.

6. Refund Processing Time

Once a refund is approved and issued through Paddle, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. Refunds are issued to the original payment method.

7. Non-Refundable Situations

Refunds are not issued in the following circumstances:

• Failure to cancel before a renewal date (a reminder is sent by Paddle before renewal)
• Dissatisfaction with AI-generated content (reminder emails are drafts — you review them before sending)
• Accounts suspended for violation of our Terms of Service
• Requests made more than 30 days after the charge (except cooling-off rights)

8. Exceptions and Goodwill

We deal with all refund requests fairly and reasonably. If you experience a significant service outage or technical issue that prevented you from using AutoChase, contact us and we will consider appropriate remedies including partial refunds or account credits.

9. Contact

For refund requests or questions about this policy:
Email: hello@autochase.app